Olde English Tiles Australia use “DHL Express” to deliver anywhere around the world. Once your order has been booked for pick up you will receive by email a DHL Tracking number. You can then track your orders from the DHL Australian “Tracking page” http://www.dhl.com.au/en/express/tracking.html
DHL do not deliver to PO BOX, an address is needed where someone can sign to receive goods.
Customers wanting to pick up from our Sydney showroom (182-186 Parramatta Road, Camperdown 2050 NSW) will be contacted by email when orders are ready to pick up. Pick up's can be made Monday to Friday 9.00am till 5.00pm and Saturday from 9.00am till 4.00pm.
Australia: Delivery rates are dependent on the weight of goods ordered and destination. Delivery rates represents the time the order is placed.
Rest of the World: International Delivery shipping rates are dependent on the weight of goods ordered, destination and fuel surcharge which varies month to month. Delivery rates represents the time the order is placed.
Normal delivery time for Domestic orders after completion of order is 2 to 4 days. Remote areas can expect delays.
Normal delivery time for International orders after completion of order is 1 to 2 weeks. Remote areas can expect delays.
Stock orders take 2 to 3 days before delivery pick up is organized.
Most Hand Painted tiles are done to order and can take 3 to 5 weeks before delivery pick up is organized.
These transit times are estimates only and may be extended by many factors beyond DHL’s reasonable control such as Customs and Quarantine processing requirements, weekends and public holidays, varying flight schedules and other origin-specific or destination-specific factors. DHL does not guarantee any transit times or represent that any transit times will be achieved.
Interstate and International orders will depend on Carrier’s schedule and no liability is taken for direct, indirect or consequential loss or damage caused by delay or any other cause. The delivery date represents the time the order is ready to leave the Company premises. The Company does not accept orders under penalty for late delivery. The Company reserves the right to deliver orders in whole or by instalment and each instalment shall be deemed to be sold under a separate contract. Any failure on the part of the company to deliver within the time stated shall not entitle the Purchaser to repudiate the contract in whole or in part.